Refund Policy

At OA Equine it is extremely important to us that customers have an amazing buying experience and are happy and completely satisfied with their purchases. For this reason, if you are unsatisfied with your purchase for ANY reason, all items (with few exceptions) may be returned in their original condition, packaging, and clean within 30 days for a FULL refund, exchange, or store credit, whichever you prefer. If returning an item that qualified for free shipping, the original shipping charges will be deducted for your return refund. Please note that once the package has left our store, we are not responsible for lost or stolen packages  

EXCEPTIONS:

• Customized products cannot be returned as well as any indigestible products for safety reasons (supplements, treats, etc.)
• Undergarments of any kind may not be returned.
• All goods may only be returned if free of scratches, dirt, and visible wear.
• Air-vests may only be returned if they have not been previously inflated, and they must be returned within 12 days of delivery.
• All returned items must be clean and in their original packaging.
• We will not except returns of helmets for safety reasons.

Shipping Returns:

Return shipping charges will typically be the responsibility of the customer and it is highly recommended that insurance be purchased from the chosen shipping company. However, we are more than happy to cover return shipping charges for defective items or order errors that are a result of OA Equine.

To Return an Item:

To begin the return process simply email us using our Contact Form. Once we have received notification of your return, we will request that you ship the item back to us in its original condition then we will process your refund. Please note if you are returning an item from the states you MUST mark the item as a RETURN so we are not charged HST and Duty crossing the border. If you do not do this you will be charged the HST and Duty.

Please return all items to the following address:

OA EQUINE
424724 CONCESSION RD 6
MARKDALE, ON, CANADA
N0C 1H0

When can I expect my refund?

You should expect to receive your refund within three to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

More Information:

For more information please feel free to contact us using the Contact Form.