*In these cases free shipping is not available and extra shipping charges apply. If extra shipping charges are required for your order we will contact you to notify you of the additional shipping fees. If you don’t respond within 72 hours, your order will automatically be cancelled.
At OA Equine it is extremely important to us that customers have an amazing buying experience and are happy and completely satisfied with their purchases. For this reason, if you are unsatisfied with your purchase for ANY reason, all items (with few exceptions) may be returned in their original condition, packaging, and clean within 30 days for a FULL refund, or exchange, whichever you prefer.
Return shipping charges will typically be the responsibility of the customer and it is highly recommended that insurance be purchased from the chosen shipping company. However, we are more than happy to cover return shipping charges for defective items or order errors that are a result of OA Equine.
To begin the return process simply email us using our Contact Form. Make sure to include the return form in your package. Once we have received notification of your return, we will request that you ship the item back to us in its original condition then we will process your refund. Please note if you are returning an item from the states you MUST mark the item as a RETURN so we are not charged HST and Duty crossing the border. If you do not do this you will be charged the HST and Duty.
OA EQUINE
424724 CONCESSION RD 6
MARKDALE, ON, CANADA
NOC 1HO
You should expect to receive your refund within three to four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
